Refund & Return Policy
We want you to love every Zoharin piece. If something isn’t right, here’s how we make it right.
Last updated: 28 October 2026
1. Exchange window
You can request an exchange within 3 days of receiving your order for size or colour issues, subject to stock availability.
2. Conditions for return or exchange
- The product must be unused, unwashed and unaltered, with all original tags and packaging.
- Sarees must have the blouse piece uncut; three-pieces must not be stitched or altered.
- Please share your order number and clear photos of the product when you contact us.
3. When you get a full refund
- You received a damaged or defective product.
- You received the wrong product, size or colour.
- The product is significantly different from its description.
In these cases Zoharin covers the return delivery charge.
4. Non-returnable items
- Products bought on clearance or flash sale (unless defective).
- Jewellery and earrings, for hygiene reasons.
- Lehengas and gowns that have been altered or worn.
- Custom-made or made-to-measure orders.
5. How to request a return
- Message us on WhatsApp at 01704040104 or email [email protected] within 3 days of delivery.
- Share your order number, the reason and photos of the product.
- Our team will confirm and arrange a pickup or tell you where to send the parcel.
6. Refund method and timeline
Once we receive and inspect the returned product, approved refunds are sent within 5–7 working days via bKash, Nagad or bank transfer. The original delivery charge is non-refundable unless the return is due to our mistake.
7. Order cancellation
You can cancel an order free of charge before it is handed to the courier. Once dispatched, the order can be refused at delivery, but the delivery charge may apply.
Contact
Questions about this policy? Reach us on WhatsApp at 01704040104 or email [email protected].
